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Lancashire Constabulary

Customer Services Department

Lancashire Constabulary is constantly striving to ensure that the work it does meets the needs of the public and is as efficient and effective as possible.

The Customer Service Department is there to ensure that we provide a high quality policing service by listening and responding to your feedback and looking at ways to improve the way we deliver our service to you.

Its role includes:

  • Providing updates for those people who have had contact from the police (In absence of contact from the officer).
  • Responding to general enquires from the public that do not require a police attendance.
  • Be the first port of call for people with feedback, concerns or enquiries about the service being provided by local officers.
  • Monitoring levels of public satisfaction and make recommendations aimed at improving the policing service.

The Customer Service Department is not for reporting crimes or incidents – anyone who wants to report a crime or incident should call 101 or in an emergency, 999.

It can be contacted directly on 01254 353475 Monday to Friday 8am – 8pm and Saturday and Sunday 9am to 5pm.

You can also e-mail the department using the “contact us” section.

Police and Communities Together