How to make a complaint
Lancashire Constabulary strives to provide the highest quality of service to our communities, however there will be occasions when we do not meet the expectations of the public.
Complaints are important to us as they assist in improving the service we deliver and in reviewing our policies and procedures.
We're sorry you have reached the point where you feel you need to make a complaint but will do all that we can to make that process easier for you.
If learning points are identified as a result of your complaint, we will ensure these are fed back into the organisation as appropriate to improve the service we provide and minimise the chance of recurrence.
Lancashire Constabulary has a complainants Charter setting out what you can expect from us when you make a complaint. Click here for details.... (word document)
HOW CAN I MAKE A COMPLAINT?
In person
You can complain in person at any police station
By e-mail
You can e-mail us here - Professional Standards
By post
Write to the following address:
Detective Superintendent
Professional Standards Department
Police Headquarters
P O Box 77
Hutton
Preston PR4 5SB
By phone
Call 01772 413777 (24hr answerphone facility) or your local police station
Lancashire Constabulary strive to deliver the best possible service to all sections of the community and in particular without unfair discrimination according to age, disability, gender, ethnicity, religion/belief or sexual orientation.
To assist us in understanding and monitoring our performance in providing a fair service and to enable us to meet our legal obligations in relation to diversity, at some stage of the process you will be asked to provide information about:
- Your gender
- Your date of birth
- Your ethnic origins
- Whether you consider yourself to be disabled
- Your sexual orientation
- Your faith/belief
We appreciate that these are issues of a personal nature and you retain the right to refuse to answer them. Any information you provide will be treated in the strictest confidence.
