Ask for ANI

The Government has launched the Ask for ANI domestic abuse codeword scheme to help people access emergency support in pharmacies.

When a person uses the codeword ANI or asks for help, the member of staff will ask the person to accompany them to the consultation room and respond using a simple and straightforward process:

  1. Ask if they are in danger or in need of immediate help and want the police to be called
  2. If yes, they will dial 999 and inform the call handler that codeword ‘ANI’ response is required. The police call handler will assess the situation and dispatch help
  3. If no, they will share helpline details and offer a private space and a phone for the person to make this call themselves

Participating pharmacies in this voluntary scheme will display posters in their window and around the shop to let customers know that they can approach their staff to seek help: 

Some pharmacies are already running another pharmacy-based scheme calls Safe Spaces. These pharmacies will display jointly branded materials like this: 

Which pharmacies are taking part in the Ask for ANI scheme in Lancashire?
The pharmacies involved in the Ask for ANI scheme are:

Please keep checking back to these pages as more pharmacies will be added to the list as the project expands.

Which pharmacies are taking part in the Safe Space project?
To find out which pharmacies offer a Safe Space, please visit

For details of the help and support services available in Lancashire, please visit 


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