Advice and Support for Victims and Witnesses
Reporting a crime
In an emergency, please call 999.
For non-urgent calls, please ring 101 or visit Report a Crime or Incident online to view other ways you can report a crime to us.
What to Expect
Being a victim of a crime can be a distressing experience; the information in this section and the following links are available to help and guide you through the Criminal Justice process.
For more details about what you can expect from us and our partner criminal justice agencies, please have a read through the Information for Victims of Crime leaflet.
Victims Code of Practice
The Victims' Code of Practice (VCoP) sets out the minimum standards of service that victims of crime can expect to receive from Criminal Justice agencies after they report a crime.
The 12 Victims Code of Practice Rights are summarised below:
- Right 1 – To be able to understand and to be understood
- Right 2 - To have the details of the crime recorded without unjustified delay
- Right 3 – To be provided with information when reporting the crime
- Right 4 – To be referred to services that support victims and have services and support tailored to their needs
- Right 5 - Provide information about compensation
- Right 6 - Provide information about the investigation and the prosecution
- Right 7 - Provide information about and offer the opportunity to make a Victim Personal Statement
- Right 8 - Provide information about the trial, trial process and their role as a witness
- Right 9 - Provide information about the outcome of the case and any appeals
- Right 10 - To be paid expenses and have property returned
- Right 11 - Provide information about the offender following a conviction
- Right 12 – To make a complaint about Rights not being met
For the most up to date information about the Victims Code of Practice, please click on the below link,
Our Commitment to You
We are committed to supporting victims and witnesses of crime and providing the best possible service at all times.
Support for victims and witnesses
The Witness Care Units (WCU) were set up as part of the No Witness, No Justice project, initially a joint Police/Crown Prosecution Service (CPS) initiative aimed at ensuring that witnesses are better informed, better prepared and better supported throughout any court proceedings.
Lancashire used to have a number of units across the County but from the 1st of January 2021 centralisation has left only one unit at Chorley Police Station. This Unit now deals with Lancashire Cases. The CPS WCU located in Preston has closed and all cases have transferred across to the Chorley unit.
The WCU provides the following services to civilian victims and witnesses from first court hearing date right through to the conclusion of the case: It:
- provides a single point of contact for victims and witnesses.
- Conducts needs assessments on all victims & witnesses who are required to give evidence at Court, offering them services such as pre-court familiarisation visits.
- Inform victims and witnesses of Court results in key stages of the Court process.
- Refer victims and witnesses to relevant support agencies if they require further support.
- Support and encourage victims and witnesses to give evidence at Court.
Every case is allocated to a specified Witness Care Officer (WCO). This WCO then acts as the point of contact for witness/victim and will monitor the case throughout the court process until a final outcome is reached.
If a case gets listed for trial the Witness Care Officer will be informed which witnesses are required to attend court by the CPS. The WCU is not involved in the process of deciding which witnesses need to attend or who can be agreed. They are therefore unable to discuss any evidential issues or answer questions as to why a police or civilian witness is required for court.
Contact details are as follows:
Police WCU - Chorley Police Station
- 01257 246272 Office hours are 9am to 5pm (Closed Public Holidays)
- Secure e-mail box: [email protected]
Victim Support
Victim Care Lancashire, funded by Lancashire's Police and Crime Commissioner Clive Grunshaw, provides expert emotional support and practical support to victims of crime living in Lancashire, tailored to the type of crime experienced.
Our team of specially trained Victim Care advisers are available to provide free, confidential and non-judgemental support. This includes emotional support, listening to your concerns and signposting you towards additional support that may be available depending on your situation. Support will be tailored to you and your Victim Care Adviser will listen and work with you to find the best possible way to move forward and recover from the effects of your crime.
Any information you share with the service is completely confidential and cannot be accessed by anyone outside the Victim Care Lancashire team, unless you provide your consent for information to be shared. Information would only ever be shared with other agencies in exceptional circumstances where there is an overriding concern for welfare.
Victim Care Lancashire can help following most crimes by providing emotional support, practical help and sign posting to additional services. Specialist support services for domestic abuse, sexual violence, stalking and support for young victims are delivered by other providers.
Domestic Abuse - Victim Support’s aim is to empower victims of domestic violence and abuse to regain control of their lives and strengthen their safety, independence and autonomy. Phone: 0300 1409956, Contact form: Complete the online referral form, Website: Help after experiencing domestic abuse – Victim Support
Sexual Offences - Victim Support offer support to anyone living in Lancashire, aged five and over, who has been affected by rape, sexual violence or child sexual exploitation. The dedicated team also offers support to parents and carers of victims aged four and under. Phone 0300 140 9957
Contact form: Complete the online referral form Website: Help after experiencing sexual violence – Victim Support
Stalking - Paladin, established in 2012, is a trauma-informed service dedicated to supporting high-risk victims of stalking across England and Wales. Their team of accredited Independent Stalking Advocacy Caseworkers (ISACs) offers specialist advice, advocacy, and support, ensuring that victims are protected, and their voices are heard throughout the often complex and challenging criminal justice process. Phone: 020 3866 4107 Website: paladinservice.co.uk
Children and Young People - Nest Lancashire, delivered by Victim Support, has been set up to support young people aged 5 to 18 who have been impacted by crime. Nest Lancashire’s aim is to help young people recover from whatever it is they have experienced and anyone in need of emotional support or practical help can talk to the Nest team in confidence. Phone: 0300 111 0323 Text: NEST and your number 60777 Contact form: Complete the online referral form Website: nestlancashire.org
Visit Victimcarelancashire.org to find out more.
Restorative Justice
If you have been a victim of crime or anti-social behaviour you could ask to take part in Restorative Justice. Restorative Justice seeks to bring all parties involved in an incident together to play a part in repairing the harm caused and find a positive way forward. It can be used in a wide range of cases from low level offending to grave and serious crimes.
For more information please see Restorative Justice or the national restorative justice website.
Victim’s Right to Review
The Victim’s Right to Review (VRR) allows victims of crime to request a review of a police or a CPS decision not to prosecute a suspect. It applies to charging decisions made on or after 1 April 2015, for cases where a suspect has been interviewed under caution.
The request for a review must be made within 3 months of the victim being informed of the decision not to prosecute.
If your case is one that the police could charge but decided not to, or where the police decided not to refer a case to CPS for a charging decision, please write to The Head of Criminal Justice, PO Box 77, Preston, Lancashire PR4 5SB or via [email protected]
If your case was referred to the CPS for a charging decision and the CPS decided not to proceed with the prosecution, please see CPS VRR Leaflet.
Contacting an officer
If you need to contact the officer who is dealing with your case, please click on Contact an Officer.
Domestic Abuse
Domestic Abuse is threatening behaviour, violence or abuse that takes place between adults who are partners (or ex-partners) or family members and can be physical abuse, sexual abuse, financial abuse or emotional abuse. For more information, please see our Domestic Abuse page.
Domestic Abuse Disclosure Scheme
If you are concerned about the possible violent or abusive history of your partner or the partner of someone you know, you can request information from the police through the Domestic Abuse Disclosure Scheme. For more information, please see our Domestic Abuse Disclosure Scheme page.
Rape and Sexual Assault
For more information on rape and sexual assault, and support services, please see our Rape and Sexual Assault page.
Forced Marriage and Honour Based Violence
For more information on forced marriage and honour based violence, and support services, please see Forced Marriage and Honour Based Violence page.
Stalking and Harassment
1 in 5 women and 1 in 10 men are stalked at some point in their life; for more information, please see our Stalking and Harassment.
Hate Crime
A hate crime is a crime that is targeted at a person or their property because of their disability, race or ethnicity, religion or belief, sexual orientation or transgender identity. For more information, please see our Hate Crime page.
Accessibility
Some of our PDF and Word documents are essential to sharing information. Over the coming months, we are reviewing all our web pages and making the necessary changes to ensure that they are accessible for all.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to the organisation.
However, we recognise that there are several PDF and Word documents that are essential to our organisation and that we have a duty to publish these in a format accessible to all. Alternative formats of all documents on our website are available upon request. You can make a request by emailing us at: [email protected]
Please make sure you include in your message the following:
- The name of the document you require in an alternative format
- The format you require the document in
- Your name
